Gestiona las finanzas de tu comunidad de propietarios (VME) de forma segura, rápida y sencilla con Dobby.

We have introduced robust security measures to protect the funds and data of users of Banking in dobby:

• Protecting funds:
  • Your funds are held by Swan at BNP Paribas. Read on to find out more.
  • Swan has opened a reserve account with BNP Paribas to comply with applicable regulations. This account is separate from Swan’s operational funds and guarantees that only the account holder has access to the money. In the extremely unlikely event of BNP Paribas' bankruptcy, balances up to 100,000 euros are protected by the Deposit Guarantee and Resolution Fund (FGDR), which provides additional security in line with the standards of every European bank.
  • This comprehensive protection ensures that your money held with Swan is not only safe, but also remains available for all transactions using dobby.
• Fraud prevention:
  • We use measures such as strong customer authentication (SCA) and 3D Secure (3DS) for online payments to prevent unauthorised access and fraudulent transactions.
  • Fraud alerts are used to inform and warn users in advance before they agree to sensitive transactions, adding an extra layer of security.
  • Swan has set up strict monitoring processes to detect unusual spending patterns, attempts to gain unauthorised access and potentially fraudulent transfers. If irregularities are detected, our analysis team will intervene without delay to conduct a thorough investigation and take the necessary measures.
• Data protection:
  • Swan supplies technologically advanced digital products and services that ensure the security of dobby’s and end users’ data. We prioritise digital security by providing a safe and reliable environment for all users. Please visit the Swan Trust Centre for more information.
  • User data is encrypted and stored in European data centres, ensuring compliance with strict data protection regulations. Data is never transferred outside Europe.
  • Only authorised teams responsible for identity verification and compliance have access to sensitive user data.

Combined, these measures ensure that users' funds and data are protected against potential risks.

Banking in dobby allows you to open new accounts for a building file quickly from your dobby software, reducing costs. You have instant insight into the procedure for each account and can check the current state of activation at any time. Once the new account is active, you can process all incoming and outgoing transactions in dobby. Managing account proxies is also a breeze.

Your manager’s office will need to be onboarded only once. As a director, you will need your identity card, the company’s articles of association and a printout from the CBE register.

Use the dobby app to activate banking in dobby and open a Swan account without a hitch.

• Upload the general meeting report.
• Link your mobile phone number to activate two-step verification.
• Start making payments instantly.

Contact the dobby team and we will guide you through this process. We will help you, familiarise you and give you a few tips.

Not necessarily. For each new or existing building file, you can create the necessary accounts and activate the associated management in dobby. In short, you no longer need another bank or other applications to open a new account. Also, you will no longer have to wait a day to see transaction processing in your co-owners’ association account. This applies to all incoming and outgoing transactions.

No, you cannot transfer existing accounts from another bank into Swan. However, you can replace existing accounts with a Swan account. You can then close the old account.
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You can, however, easily retrieve existing Swan accounts in dobby, enabling you to get off to a flying start with a new file containing existing Swan accounts.