FAQ

Last Updated: July 18, 2022

The basics

What is Swan?

Swan is a licensed Financial Institution. Our BaaS platform (Banking-as-a-Service) enables companies to embed white-labeled banking services like accounts, cards, and IBANs directly into their products and customer experiences.

Where is Swan available?

Swan's e-money license allows to provide banking services across the EEA including:

🇦🇹 Austria
🇧🇪 Belgium
🇧🇬 Bulgaria
🇭🇷 Croatia
🇨🇾 Cyprus
🇨🇿 Czechia
🇩🇰 Denmark
🇪🇪 Estonia
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇬🇷 Greece
🇭🇺 Hungary
🇮🇸 Iceland
🇮🇪 Ireland
🇮🇹 Italy
🇱🇻 Latvia
🇱🇮 Liechtenstein
🇱🇹 Lithuania
🇱🇺 Luxembourg
🇲🇹 Malta
🇳🇱 Netherlands
🇳🇴 Norway
🇵🇱 Poland
🇵🇹 Portugal
🇷🇴 Romania
🇸🇰 Slovakia
🇸🇮 Slovenia
🇪🇸 Spain
🇸🇪 Sweden

How is Swan different from other Banking-as-a-Service providers?

Swan differentiates itself from other BaaS providers in many ways, but these three stand out:

  1. Product Experience: Our product-centricity guarantees the best implementation- and end-user experience. This is achieved by choosing to build many BaaS components internally (such as our core banking system). Check out our APIs to understand what we mean when saying this.
  2. No Payment Risk: We own the payment risk – no need to setup a risk management process or fraud detection.
  3. No Agent-license required: You can piggy-back on our license, thus eliminating the regulatory burden for you.
Who is behind Swan?

The company was created in 2019 within the start-up studio eFounders. Swan's founders are experienced developers, entrepreneurs, and experts in the payments industry: Nicolas Benady, Nicolas Saison, and Mathieu Breton. Learn more.
Swan secured an e-money license to deliver banking features across Europe and is backed by leading tech investors such as Accel, Creandum and Bpifrance.

Pricing

Is there an initial setup fee at Swan?

Nope. There are no setup or registration fees.

Is there a setup fee for Google Pay or Apple Pay at Swan?
  • Google Pay: There are no setup fees.
  • Apple Pay: If you wish to let users add cards to Apple Pay directly from your own app, you must become certified. This involves a setup fee and a project with Mastercard. We gladly inform you further on this in a first discovery call.
How much does it cost to print and ship physical cards?

We offer two off-the-shelf designs for cards. We charge 5€ per card using one of these two designs. Additionally, the shipping costs are charged 'at cost' and are hence subject to change depending on prices of our shipping partners.

  • Tracked shipping in France: 1.67€ (incl. VAT)
  • Standard shipping in Europe: 1.60€ (incl. VAT)
  • Tracked shipping in Europe: 12€ (incl. VAT)
How much are account holders charged for ATM Cash withdrawals?
  • Cash withdrawals at ATMs in France and the SEPA area: €1 incl. VAT
  • Cash withdrawals at ATMs outside the SEPA area: 2% of the amount withdrawn
Is there an additional fee for payments made outside the SEPA area?

Payment for goods and services in shops or remotely outside the SEPA area: 2% of the amount paid

What happens if an account holder loses their card?

Shipping or replacement of a card after loss, theft, damaged card, or card blocked or stopped following 3 incorrect codes: €7 incl. VAT

Are there other extraordinary events account holder events I should be aware of?
  • Fee for direct debit rejections due to an insufficient balance: €10 incl. VAT per rejected direct debit, up to the amount of the rejected direct debit
  • Funding an account by credit card: 0.7% of the amount deposited + €0.12 incl. VAT
  • Call to "Customer Service": cost of a local call, depending on the operator
  • Improper use of the account (attempting or performing acts in violation of the law and/or this Account Agreement): €180 incl. VAT
  • Processing of judicial or administrative seizures, notice to third party holders: €20 incl. VAT per file
  • Drafting a circulation letter for a legal entity holder: €54 incl. VAT

Using Swan

Do I need a license to embed banking services with Swan?

No. You don't have to be a banking agent or expert to work with Swan as Swan is a licensed financial institution. We have an e-money license and are regulated by the French banking agency, the ACPR.

Companies that work with Swan get to piggyback on this license to provide banking services to their customers. You don't need to go through the process of becoming regulated, nor hire a compliance team, set up a risk management process, or worry about being audited.

Why does Swan use the API language graphQL?

graphQL is an interesting alternative to REST or x-rpc. It's strongly-typed, resilient, and offers a finer command. We also love its "Introspection System" and the fact that it's future-oriented. Learn more.

Security

How secure is Swan's data infrastructure?

Our data is secured following strict and rigorous banking industry practices.

In what country is Swan's hosting provider’s data center based?

Our hosting provider's data centers are based in Ireland.

What is Swan's architecture like?

Our CTO explains this in more detail in this video (in French).

Didn't find the answer to your question?

Check out some of our other resources:

API info and more

For end-users

For Swan’s partners

Find our email addresses

Let's talk.

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