Contact us

Need to make a complaint, report a fraud, or just ask a question?
Find out where you can get some help from a real person.

Contact us by email

This is the best way to get in touch.

for general questions and comments

for folks using our banking features

for inquiries about your personal data

Our address

If your inquiry requires you to mail us a letter, here's where to send it.

71 Rue du Faubourg Saint-Martin (bâtiment 2ème cour)
75010 Paris

Need to make a complaint or report a fraud?

Swan is a licensed financial institution, so we're all set up to help keep your money safe.

How do I make a complaint?

Our goal is to give you the most simple, secure, and transparent service possible. If something went wrong just write us an email and tell us about the issue you're facing.
How do I report fraud?

It's our job to protect you from fraud. If you notice suspicious activity on your account, you should contact Swan straightaway.